Skip to content
Rival Docs

Community & Support

If you run into a problem, have a billing question, or want to report unexpected behavior, this page tells you how to reach us and what to include so we can help quickly.

Contact support

Email support@rival.io for any account, billing, or technical issue. This is the primary support channel for all Rival users.

What to include in your support request

The faster you give us context, the faster we can help. When writing to support, include:

  • Your organization name (as it appears in your workspace)
  • What you were trying to do - describe the action or workflow
  • What actually happened - the behavior you observed
  • Any error messages you received - copy them exactly, don’t paraphrase

Reporting a bug

If you’re reporting a bug with a specific tool execution, also include:

  • The tool ID and version you were running
  • The input that triggered the issue (or a minimal reproduction of it)
  • The error response you received - including any status codes or error text

A precise bug report is the single biggest factor in how quickly an issue gets resolved. Vague reports (“it didn’t work”) are hard to act on; specific ones (“here’s the exact input and here’s the exact error”) get fixed.

Additional resources

Documentation - you’re already here. The full Rival docs are at docs.rival.io. The search bar at the top of any page covers all content.

Marketplace - explore and run tools at cortexone.rival.io. Browsing the marketplace is also a good way to understand how well-built tools are structured.

Community

Discourse: https://rival.discourse.group/